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Troubleshooting

Find your problem below, and try each check in order. If none helps, contact us.

Games​

A game won't load, or shows a blank screen​

  1. Reload the page, or close the game's window and press Play again.
  2. Check your connection. Each play loads the game from Arcadible.
  3. Turn off extensions that block scripts or content, such as ad blockers, for arcadible.com, and try again.
  4. Try another browser, or the desktop app. Use an up-to-date version of Chrome, Edge, Firefox, or Safari.
  5. Check the store page's Controls and Orientation. A game made for a keyboard may not play on a phone.

If the game still doesn't load, it may be a problem in the game. Report it, with the browser and device you used.

Nothing happens when I press Play​

Your browser blocked the pop-up window that games open in when you're logged out, or when you choose it. Allow pop-ups for arcadible.com, or, logged in, set Open games in to A new tab in Preferences.

The link is mistyped, or the game was deleted. Check the link with whoever shared it, or search for the game.

A store page says "Not released yet"​

The game's developer hasn't released it yet, so there's nothing to play. The store page fills in once they do.

My progress is gone​

Games keep saves on your device. Another browser or device, the desktop app, a private window, or clearing your browser's data each start fresh, and some games also start fresh when they're updated. See Saves and Progress.

My controller doesn't work​

  1. Connect the controller before you open the game, or reconnect it.
  2. Press one of its buttons after the game loads. Browsers don't show a controller to a game until then.
  3. Check that the store page's Controls include Gamepad.

There's no sound​

  1. Click, tap, or press a key in the game. Browsers start a game's sound only after that.
  2. Check that the tab, the browser, and your device aren't muted. On iPhone, turn off the silent switch.

Your account​

I didn't get a code by email​

  1. Wait a minute, and check your spam or junk folder.
  2. Check the address you entered.
  3. Codes expire after 10 minutes. Start again from Recover account for a new one.

"Incorrect email address or password."​

Check the email address, and that Caps Lock is off. If you've forgotten your password, reset it.

"Passwords must include uppercase and lowercase letters, at least one number, and no spaces." when logging in​

Your password doesn't meet today's rules: 8 to 64 characters, with uppercase and lowercase letters, a number, and no spaces. Reset your password to choose one that does.

"That handle is taken."​

Another account has the handle, or Arcadible has reserved it. Try another. See Your handle.

My preferences reset​

Preferences are saved on each device, in each browser and in the desktop app, not in your account. A new browser or device starts with the defaults, and clearing your browser's data for arcadible.com resets them. Logging out keeps them. See Preferences.

The desktop app​

Windows says "Windows protected your PC"​

Select More info, then Run anyway. See Install.

The app is running, but I can't see it​

Closing every window leaves Arcadible running. Click its icon in the menu bar (macOS) or the system tray (Windows and Linux) to open the store. On Linux, the click opens a menu: choose Open Arcadible.

The app doesn't update​

  • On macOS, move Arcadible to your Applications folder. It updates only from there.
  • On Linux, or with the portable .zip on Windows, the app doesn't update itself. Install the new version from arcadible.com/download.

See Updates.

The app asks me to log in every time it opens​

On Linux, Arcadible keeps your login in a keyring, such as GNOME Keyring or KWallet. Make sure one is installed and running. See Requirements.

A game opened in Arcadible, not Arcadible Beta​

Links from websites and the Arcadible CLI open Arcadible. Open the game from the store in Arcadible Beta instead. See The beta.